Terms of Use

Terms of Use

Last Updated: April 22, 2025

Welcome to Indonesia Visa On Arrival. These Terms of Use ("Terms") govern your use of the indonesiavisa-on-arrival.com website (the "Website") and the visa application services (the "Services") offered by International Visa Service Sp. z o. o. sp. k. ("we," "our," or "us").

By accessing or using the Website and Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Website or use our Services.

1. Services Description

We provide information and assistance services related to Indonesia visa applications, including:

• Information about visa types, requirements, and application processes
• Assistance with completing visa application forms
• Document review services
• Application submission assistance
• Status tracking
• Customer support

We are a private company providing visa assistance services and are not affiliated with the Indonesian government or its immigration authorities. The final decision on visa issuance rests solely with the Indonesian immigration authorities.

2. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Website.

You are responsible for safeguarding the password that you use to access the Website and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3. User Responsibilities

By using our Website and Services, you agree to:

• Provide accurate and truthful information in all visa applications and communications
• Comply with all applicable laws and regulations, including immigration laws of Indonesia
• Pay all fees associated with the Services
• Respond promptly to requests for additional information or documentation
• Review all application materials before submission
• Maintain the confidentiality of your account information
• Use the Website and Services only for lawful purposes

You are solely responsible for ensuring that your visa application meets all requirements set by Indonesian immigration authorities.

4. Disclaimer of Warranties

The Website and Services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the operation of the Website or the Services, or the information, content, or materials included therein.

We do not guarantee that:

• Your visa application will be approved
• The Website will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Website will be accurate or reliable
• Any errors in the Website will be corrected

You expressly agree that your use of the Website and Services is at your sole risk.

5. Limitation of Liability

In no event shall we, our directors, officers, employees, agents, partners, or suppliers be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Website or Services
• Any conduct or content of any third party on the Website
• Any content obtained from the Website
• Unauthorized access, use or alteration of your transmissions or content
• The rejection of your visa application by Indonesian immigration authorities

Our total liability to you for all claims arising from or related to the Website or Services shall not exceed the amount you paid to us for the Services.

6. Contact Information

If you have any questions about these Terms, please contact us:

By email: support@evisa.express

By phone: +48 32 431 00 11

By mail: International Visa Service Sp. z o. o. sp. k., Graniczna 29 street, 40-017 Katowice, Poland